- Assume that most people are honest and want to pay you.
- Adjust according to behavior.
- Be a good listener.
- Treat customers with respect during the collection process.
- Try to find out why a customer is not paying.
- Keep a customer's total payment history in mind.
- Remember that friendliness will help a customer want to pay you first.
This is for personal, non-commercial use only.
agree with Vikrant , most important aspect of collection is "KYC" in true sense and also "empathy" with the customer
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